Privacy Policy

Privacy Policy

Last Updated: September 12, 2025

Introduction

Telaga Seafood Restaurant ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or use our services.

Information We Collect

Personal Information

When you make a reservation or interact with our services, we may collect:

• Name and contact information (phone number, email address)
• Reservation details (date, time, party size, special requests)
• Payment information (processed securely through Chip-In payment gateway)
• Dietary preferences and allergies
• Communication history with our staff

Automatically Collected Information

• IP address and browser information
• Website usage data and analytics
• Device information and preferences

How We Use Your Information

We use your personal information to:

• Process and manage your reservations
• Process payments securely through our payment partners
• Send reservation confirmations and reminders
• Communicate important updates about your reservation
• Improve our services and customer experience
• Send promotional offers and marketing communications (with your consent)
• Comply with legal obligations

Marketing Communications

With your explicit consent, we may use your contact information for marketing purposes, including:

• Promotional offers and special events
• New menu items and seasonal specials
• Restaurant news and updates
• Customer loyalty programs

You can opt-out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your preferences when making future reservations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment Processors: Chip-In and other secure payment gateways for transaction processing
• Service Providers: Trusted partners who assist in operating our website and services
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate security measures to protect your personal information, including:

• Secure data transmission (SSL encryption)
• Secure payment processing through certified gateways
• Regular security assessments
• Limited access to personal information

Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Your Rights

You have the right to:

• Access your personal information
• Request corrections to your data
• Request deletion of your data
• Opt-out of marketing communications
• File a complaint with relevant authorities

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +60 13-350 8171
• Address: Jalan Pantai Cenang, Mukim Kedawang, 07000 Langkawi, Kedah, Malaysia

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated "Last Updated" date.