Terms & Conditions

Terms & Conditions

Last Updated: September 12, 2025

Acceptance of Terms

By making a reservation, using our website, or accessing our services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our services.

Reservation Terms

Booking Requirements

• All reservations are subject to availability
• Reservations with preorder food require a 50% deposit payment
• Reservations without preorder are free of charge
• Valid contact information is required for all reservations

Deposit Policy

• Deposits are processed through Chip-In payment gateway
• All deposits are non-refundable if cancelled within 24 hours of reservation time
• Deposits may be refunded for cancellations made more than 24 hours in advance
• Refund processing takes 7-21 working days for cards, 7 days for FPX

Cancellation Policy

• Cancellations must be made by phone or email
• Cancellations within 24 hours of reservation time will forfeit the deposit
• No-shows will forfeit the full deposit amount
• We reserve the right to cancel reservations due to unforeseen circumstances

Payment Terms

• Deposits are processed in Malaysian Ringgit (MYR)
• Payment processing is handled by certified third-party providers
• Remaining balance must be paid at the restaurant
• We accept cash, credit cards, and other payment methods as available

Restaurant Policies

Dining Guidelines

• Please arrive on time for your reservation
• Tables are held for 15 minutes past reservation time
• Dress code: Smart casual (no specific restrictions)
• Children are welcome; high chairs available upon request

Special Requests

• Dietary restrictions and allergies must be communicated in advance
• Special occasions can be accommodated with advance notice
• Menu modifications are subject to kitchen availability

Liability and Disclaimers

• We are not liable for personal belongings left at the restaurant
• Menu items and prices are subject to change without notice
• We are not responsible for allergic reactions if dietary restrictions are not properly communicated
• Service may be affected by circumstances beyond our control

Privacy and Data Use

• Customer information is collected and used in accordance with our Privacy Policy
• We may use customer information for marketing purposes with explicit consent
• Photos may be taken for promotional purposes; please inform staff if you prefer not to be included

Intellectual Property

• All website content, logos, and materials are owned by Telaga Seafood Restaurant
• Unauthorized use or reproduction is prohibited
• Customer reviews and feedback may be used for promotional purposes

Governing Law

These terms are governed by the laws of Malaysia. Any disputes will be resolved in the appropriate courts of Malaysia.

Contact Information

For questions about these Terms & Conditions, please contact us:

• Phone: +60 13-350 8171
• Email: [email protected]
• Address: Jalan Pantai Cenang, Mukim Kedawang, 07000 Langkawi, Kedah, Malaysia

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services constitutes acceptance of modified terms.

By making a reservation or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.